This is a guest post by Caffeinated Elf.
Hey! Yeah, I’m talking to you, over there, reading blogs instead of working on your business.
I need to tell you something important, and I need you to pay attention.
Ready?
STOP PRETENDING YOU DON’T HAVE A BRAND.
And while you’re at it, stop pretending that your Thing isn’t a Business. Because it is.
Five ways that prove that you do, in fact, have a brand:
1) You have tried to sell something. Affiliate marketing counts. So does giving away free content.
2) You have a website, where you blog and/or have services or products for sale. This counts even if nobody has ever bought your stuff.
3) You have a social media presence of some kind. This includes the early days of your Twitter forays, during which you only tweeted about yourself. I’m sure you don’t do that any more.
4) You have called yourself an entrepreneur, even if it was only that one time, late at night, when you were pretty sure nobody else could hear you.
5) You have a name for your business. You might even have it on some business cards! You might even have a made-up job description to go along with it!
By now you’re either laughing or you think I’m a big jerk.
Either one is fine with me, really. The reason I wrote this post this way is to get you to realize that HEY, you do in fact run a Real Actual Business with a Real Actual Brand.
If you engage in any marketing whatsoever, you are participating in your brand in some way. You might be building it up. You might be tearing it down. And just because you don’t realize you’re doing it, doesn’t make it any less true.
So what next? How do you keep from having the crappiest brand ever?
Be intentional.
That’s a fancy word that means you should first realize what is going on around you – in other words, you have a brand – and then make choices that will purposefully move you in one direction or another.
If you realize that you have a brand, and you understand that it means that people associate you and your stuff with certain expectations and emotions, then you can behave and communicate in ways that strengthen your brand the way you want.
Otherwise, you know, you can just let shit happen and then complain later. (I don’t recommend that approach.)
Be clear.
People won’t buy your stuff if they don’t know what you’re offering. And they won’t feel attached to your brand if they don’t know what you stand for.
Now is a good time to take a look at your sales page, your About page, and your Twitter bio to see just how difficult it might be for a new-to-you person to figure out whether or not they like you well enough to hang around.
Yes, they’re going to judge you based on what they see. Instead of being offended by it, use that to your advantage.
Be authentic.
Before you get too paranoid about this, I’m not telling you to hang out all your dirty laundry for the internet to see and snicker at.
What I mean by authentic is that you need to be honest and real about your business and yourself (especially if you’re a personal brand, which many of us are). Don’t pretend you’re rich when you aren’t. Don’t force cheerfulness when you’re seriously having a bad day.
A few caveats:
- Don’t complain about your clients in public, not even in a roundabout way. (Your blog counts as public, and so does all social media.)
- Don’t complain about the work you do. (Usually when you’re to the complain-y stages, that means you need a break. And maybe to rethink why you’re doing that work to begin with.)
- Don’t air out your personal drama. We all love gossip, but unless that’s your business model, save it for offline friends and people who know how to respect your privacy.
Go forth and have an awesome brand.
Do you have tips to add? Throw them out in the comments!
Rachael Acklin is a coffee-drinking, MMO-playing, kickass business and branding coach. If you’re tired of going it alone and screwing up your brand, get a Brand Harmony Session and turn it around, baby.
Image by Joi





Have you been rooting through my files? This post is written for exactly me. It's almost creepy.
Just today I decided to build my brand around my name, and not some other catchy jingly phrase.
Everything you've said is true of me. Tried to sell something? Check. Self-proclaimed entrepreneur? Check. Business cards? Check. Nobody has ever bought your stuff. Well, no but sometimes it feels that way.
I've had enough customer interaction to have some knowledge of how I'm perceived. I really should make use of this insight even though it's only come from like three people.
Still, I'm a little befuddled. Trying to get a handle not so much on what I have to offer, but how to unify it all into one story.
Posts like this one really help, so thanks!
What you said: “I really should make use of this insight even though it's only come from like three people,” is a perfect place to start.
It's really hard to see your own brand sometimes, so you have to rely on the observations and comments of the people you're serving.
This is exactly how my brand has evolved over time: through feedback and
listening to my clients, customers and readers.
My business self involves writing and publishing, and possibly being one of those “how to access your creativity” people. There are plenty of people doing that already, but I'm told i've got it in me. And I can feel that I do, but not sure one-to-one is my medium.
I may start by using my blog as the basis for a longer piece of nonfiction about the inner journey, and see what happens. (Enter the unsucky ebook guide.)
So, creativity commentator/blogger + author/publisher of (so far) epic fantasy fiction for young readers = brand confusion.
What I do know is, the new emerging paradigm seriously pumps my nads.
Clearly, you need to snag pumpyournads.com before someone else does.
All those things do fit under the umbrella of creativity, so I think you're
onto something. Other people can often see connections where you can't, so
you might want a coach of your own to help you.
pumpyournads.com is in fact available.
Yes, I'm considering the possibility of renting someone's brain. Not ready to pull the trigger, as funds are quite limited.
I do have some ideas for how it could all hang together. But the dark voice speaks and tells me it won't be what people want. So, I need to get stronger about damning the torpedos and stepping out into the open. Could be a coach could help.
Just imagine the possibilities! Both for that site and for yourself, lol.
When I imagine those possibilities, I become afraid…
I agree you need to buy it! Its still available!
Dude. Whenever you're ready, I would seriously love to work with you. It's obvious that you are doing a lot of the deep thinking required for a really great business.
Well, I'm a big believer in the path, and the path led me to this site. And the fact that your post addresses my exact situation, and appears the day after my own guest post is not lost on me. (Tuning in to this sort of thing is part of my approach, maybe part of what I have to teach, and definitely part of my fiction.)
But I need a little more time alone with the question. It's how I operate.
: )
That is a GREAT philosophy! May your time alone with the question be immensely fruitful.
Can I just add that when the student is ready the teacher appears.
feed backs are the key to good customer satisfaction. If you are reluctant to accept feedback than you are not serving your customers well
PS: clicking the Brand Harmony Session link returns a Remarkablogger error page.
Fixed, thanks for noticing.
Yay tech support! Thanks for that.
Nice sharing.
[...] ahead, read the rest. I know you want to.
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I have a question. I actually do talk about my personal life on Twitter and will whine occasionally, but usually in a (imo) humorous way.
BUT I almost see this as an acquired brand in so much as people know I do this and can relate that I'm a Life Coach who has shit to deal with and doesn't pretend his life is perfect. I think there is a line and I do occasionally back off, but curious to get your take.
If you're whining just to whine that's one thing. If you're relating something personal because there's a lesson in it that could increase prospect's trust and confidence in you (leading to a sale) that's different.
I'm going to agree with Michael about the reason whining can be in line with your brand is if it's relatable, and if there is an underlying lesson that you're drawing out for your audience.
Sometimes I say whiny things about the weather, or (like yesterday) how my daughter pooped in the tub. Weather complaints are fairly easily relatable, because other people generally feel the same way; and sharing what my daughter did in a tongue-in-cheek sort of way was humorous and relatable, given that it's Mother's Day weekend.
Bottom line, you should ask yourself: will this make me sound like an asshole?
My favorite line from “Almost Famous,” and one of my favorite lines ever:
“'Rock 'n' roll can save the world'? 'The chicks are great'? I sound like a dick!'”
I have that reaction every time I look at the “About the Author” section on my first self-published book. Yes, I wrote the “About the Author” section.
I sound like a dick.
The trouble is, unless you're watching and being real, you won't know you sound like a dick until it's too late. And we often don't know we're not being real until it's too late either.
Another argument for a brand coach.
Loved this post. Especially as I HAD skittered in to read it from some time that I'd dedicated to business development!
One thing I'd add to the bit about being clear, is about being as clear as you are able right now. In my personal case – and Michael with testify to this – my sense of what my brand is only developed over a period of time and on the basis of committing to a blogging schedule to which I regularly turned up. In other words, I think clarity can iterate itself if you let it.
Christine, you're absolutely right that your brand will become much more clear over time. All you can hope to do in the beginning is to be as clear as you're able, as you've said.
Thanks for adding your perspective.
This post deserves a Monday bump. I'm all but decided to work with Rachael on my brand. @caffeinatedelf:disqus
This post deserves a monday bump. @caffeinatedelf:twitter Stop pretending you don't have a brand. Definitely read.
Sorry for the extra posts! couldn't figure out the tweet feature!
Wow! Well said. In real estate branding is so important. We all look the same if we don't differentiate ourselves. Especially in the larger brokerages.
This is pretty awesome. I just started a blog and i think this will help me get the ball rolling a lot faster.
This posts is veru useful, thanks!
[...] time I was here, I yelled at you for pretending you don’t have a brand. I’m still feeling angsty about that, but Michael told me I can yell at you as much as I want to [...]
Branding is definitely the very best way to making it online, Brand anything you have interest in and you will be on the way. thanks for this tips. very great info
We have a social media presence of some kind. This includes the early days of our Twitter forays, during which we only tweeted about ourself.
Tweet about things your prospective customers will care about and you’ll get
much farther.
well, this post is the best of all. all the thoughts were very deep and valuable and it made a nice print in my heart! thanks a ton for sharing!
It’s really hard to see your own brand sometimes, so you have to rely on the observations and comments of the people you’re serving.
You just put a good point and its an inspiration for those who think they are small..
kary marti recently posted..Best SEO Tools 2011- Top SEO Software
I agree you need to buy it! This post is written for exactly me.
Sybil Jones recently posted..Gout Tips
Great stuff from the heavily Caffeinated One!
Years ago, I didn’t think I had a “brand” either until one of my employees remarked “You could sell snow to an Eskimo.” At that point, I realized that I was my brand. I tried to make all my employees understand that THEY were my brand also.
RJ Ulbricht recently posted..Running Compression Socks and Brown Rice for Diabetes Prevention
I really think my product is good and that is enough to get me motivated in selling them to others. I do consider myself as an entrepreneur. Attracting customers is a challenge, maintaining a good relationship with them will be more challenging.
Karen recently posted..How To Get A Girlfriend
Well, I meet 3 out of the 5 points. I guess it’s time for me to start taking myself seriously and go for 5 of 5. I have been putting off having a social media presence for some time…