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Unstick a Stuck Business Blog with This One Amazing Tip

Is your business blog a bit stuck?

Hey, it happens.

You start a blog to market your business and at first, all seems well: you crank out a couple posts a week and you manage not to sound too sales-y or full of yourself.

But then the idea machine stops working. Now what?

Or how about this? You’ve been humming along nicely, but your traffic (and your sales) just aren’t growing.

Or this: all your commentors aren’t potential customers at all, but peers. They do what you do.

This is not a problem you can fix with enthusiasm or more posts or more social media presence. These problems occur not because you haven’t got the motions down right, but because the motivation and the motives aren’t right.

To get your head back on straight and get your business blog pulling in hot prospects once again, try this one simple tip.

Write About Your Approach to the Problem You Solve for Your Customers By Telling a Customer Success Story

  • Recount how a customer of yours had the problem you solve. Describe it in gory detail so that the prospects who read the post will identify with it so totally they’ll wonder how you snuck inside their heads and stole their thoughts.
  • Then paint a glorious picture of that customer’s current success being free of the problem and what benefits that customer of yours is now enjoying as a result of being free from the problem.
  • Describe how you solved this problem for the customer by walking through your process if you sell services.
  • Describe how your customer solved the problem for themselves by using your product if you sell products.
  • Talk about how glad you are that this customer is free of the problem but that you know there are many more people out there with the same problem who don’t realize a solution exists, yet.
  • Say that if you (address the reader) knows anyone who wants to be rid of this problem, to send them your way, and provide a link to the contact page.
  • KEEP DOING THIS. Write a post like this once a week if you can. Create a category for them called Customer Success Stories. After you build up a catalog of these stories, make the link to that category page prominent on your blog. Treat it like a feature.

The above doesn’t work if you’re trying to be all things to all people, so SPECIALIZE. Choose what problem you’re the solution for and stick with it. It’s highly likely your blog lacks focus because your business lacks focus.

Why This Tactic Works Like Crazy

Why does this tactic work so well? Several reasons:

  • You get to sneak in your sales pitch disguised as a story about the customer in a way that doesn’t seem sales-y in the least.
  • You can always write about the problem you solve for your customers. The problem never changes, but it keeps happening to new people, so you always have new posts to write. You just can’t run out of material or get writer’s block.
  • Your prospect can now easily imagine being in your customer’s place and having those benefits. That gets you closer to a sale.
  • You’re engaging in accurate blog SEO without even trying. How? To tell these stories correctly, you will practically have to use the keywords used by your prospects when they search on their problem (people search more on their problems than they search on solutions—because they don’t know what the solutions are, yet!). In fact, if you really want to nail this part, here’s a bonus tip: interview the customer and record it and have it transcribed. That way, you’re using your customer’s exact words, which will likely contain keywords.
  • This post has no appeal to your peers, because they probably don’t have the problem and they’ll never be a customer anyway. If you keep writing about stuff that only matters to your customers instead of your peers, your blog will not have comments made by your competitors for your prospects to see and wonder about.

So if you’re feeling a bit stuck in your business blog, remember to make it about the customer, not you. The one simple tip I’ve shared with you here isn’t as easy as it seems if your business lacks focus. Any good business coach will tell you that specializing and narrowing your focus will make you more money. It may not have occurred to them there was an SEO benefit to this, but that’s how I think, so you get more than one angle on this problem.

Just try it: do one post like this a week if you can. If you need to talk to your existing customers to make this happen, then do it. You should be talking to them, anyway, right?

Good luck and let me hear your success stories with this tactic in the comments.

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23 Responses to Unstick a Stuck Business Blog with This One Amazing Tip
  1. Edward Rayne
    October 6, 2009 | 9:50 am

    This is a great idea. We just launched our business website and blog and we’re still trying to find our voice. Writing to our customers already made sense to us but we were struggling to figure out what to write. Thanks!

    • Michael Martine
      October 6, 2009 | 11:54 am

      Edward, congrats on just launching the site! Yes, this isn’t as obvious as one would think! Counterintuitive. Even so, it does take a while to find your voice.

  2. George Angus
    October 6, 2009 | 9:52 am

    Wow,

    You put in a nutshell something I have been struggling with. The folks that regularly comment on my blog are my peers and not customers. While I am eternally grateful to have them, I now know that what I need are a few posts aimed at potential customers.

    I’ve started to write a post several times on how the blog model is broken for businesses and while I think there might be some truth to that, this post has given me a whole new perspective. Thank you.

    George

    • Michael Martine
      October 6, 2009 | 11:57 am

      George, the blog model isn’t broken at all. Despite the rapid progress in some ways, blogging for business is really still in its infancy. New perspectives are always good. :)

  3. Rob Mangiafico
    October 6, 2009 | 11:30 am

    Great post! It’s easy to find material when you focus on your customers, and you get to blend your “me me” story with that of your customers (and more importantly potential customers) in a way that helps your readers understand the problems your product or service solves.

    As long as you have more than one customer, you’ll have more than one topic to blog about when topics get thin. ;)

    Rob – LexiConn

    • Michael Martine
      October 6, 2009 | 12:01 pm

      Rob, yes, you’ve got it exactly. Hopefully, we all have more than one customer, but even if one were just starting out and had no customers, one could take the general principle at work here and at least write something that speaks to customers in the right way.

  4. Maria Reyes-McDavis
    October 6, 2009 | 11:39 am

    I love how these tips relate back to the customer and their experience with your company. This is what others want to know, they want to know your expertise, but they also want to hear the care and experience you give. Great tips!

    • Michael Martine
      October 6, 2009 | 12:02 pm

      Exactly, Maria! This one of those ways in which business blogging is really a different animal than “make money” blogging or “pro” blogging.

  5. Todd Smith
    October 6, 2009 | 1:32 pm

    Thanks Michael, your post comes at a good time for me. My blog, though a year and a half old, has been floundering a bit as of late. Lack of focus, does sound true. I even had one person send an email when unsubscribing saying that the blog was self-indulging and commercial. Now, I’m going to start contacting my customers and see if I can find some stories of how my products have solved a problem for them.

    • Michael Martine
      October 6, 2009 | 9:24 pm

      Todd, glad to hear it. Instead of “self-indulgent” you want to be “other-indulgent.” :) You can ask questions of your customers like, “What was it about my photography services and working with me that really stands out to you?”

      • Todd Smith
        October 6, 2009 | 9:47 pm

        Great phrase… “other indulgent”! thank you. Do you think blog readers will really be interested in hearing my customers’ “testimonials”? The funny thing about it is that it almost feels like tooting my own horn (just using someone else to do it). If it really works though, it sounds like a great source of blog articles. thanks! :)

        • Michael Martine
          October 6, 2009 | 10:24 pm

          As with anything, Todd, it depends on how you do it. It also depends on the purpose of your blog: why do you blog? If you’re blogging to attract clients, then that is the only purpose you need to serve and concern yourself with. It may not be the only purpose, so then you need to balance things out. But do not make a distinction in your mind between “readers” and “customers.” To remind myself that on a business blog, there are no pure readers, I use the term “reader-prospects.”

  6. HIFU
    October 6, 2009 | 11:30 pm

    case studies are a great way to draw business and traffic in, as this sounds like what your alluding to.

  7. Todd Smith
    October 7, 2009 | 12:28 am

    Good point, Michael. I think I’m still trying to figure out why I blog. I simply started a year and a half ago because everyone was doing it! :) I really want to sell my products, but I hesitate to do it directly on the blog. I tend to think I have to be more inspirational. That’s why the “reader-prospects” I’ve attracted get confused (is this just pretty pictures for free?, or is this a sales blog?). Then of course, I throw in some personal thoughts, which are neither here nor there. My blog needs focus. I need to decide who my ideal customer is and focus solely on him/her. I haven’t committed yet because i haven’t seen how to do it yet. This post is getting me there. The hardest question for me is: “does a blog even suit a product business?” Maybe I’m wasting my time blogging. I almost think I need to consult with you for a few minutes just to get my mind wrapped around all this.

    • Michael Martine
      October 7, 2009 | 12:50 am

      Todd, if your visitors are confused, it’s because you’re presenting them with conflicting or confusing information. Often this is done by the design and we may not realize it. It can happen by omission, but we don’t recognize an important piece is missing, because we already know everything.

      Focus is necessary, but don’t think that you can’t write about or sell products, or that you shouldn’t be blogging at all. I have felt very strongly for years–and have helped clients accomplish this–that blogs help ecommerce product sites. The same strategies for them also help brick-and-mortar businesses.

      Certainly I’d be happy to consult with you about this. You can choose a consulting package here. I think you’ll find it very helpful in establishing “north” on your compass.

      • Todd Smith
        October 7, 2009 | 1:50 pm

        Thanks, Michael. I think I may take you up on it.

  8. Kim Wood
    October 7, 2009 | 10:34 pm

    Thanks for sharing this Michael!
    I’m just starting out with a new blog and like Edward, I’m finding my voice. Talking about client experiences is a great way to do it.

  9. Ching Ya
    October 8, 2009 | 7:28 am

    Problem-solver, yes, that’s one tempting strategy. It’s like owning an exclusive, waiting to shock the audiences by storm. In blogging, I tend to have QC over quantity when it comes to posting. Instead of doing what others are doing, repeating the same ideas, perhaps we should try solving a well-known problem, be the authority may be a big boost. However it requires some work and luck too. ^^

    It’s easy to attract peers to our sites, sometimes we may need to go out and locate our customers’ whereabous. I find that challenging and at times, tough. Your idea maybe a good starter to change our strategy, either in business or even blogging as well.

    @wchingya
    Social/Blogging Tracker

  10. Jared P Little
    October 8, 2009 | 7:32 am

    Couple things this is a great post, love the picture. The commentors are peers thing really makes complete sense I liked that. People do love stories and success stories at that. I like your suggestion here. I think stories are so powerful with people because they are real and unique content.

  11. the_IRF
    October 13, 2009 | 10:32 pm

    The 31 day Kick your blog is the butt is the best thing I have been able to take advantage of. Thanks Michael for bringing that to me.

    Learning, slowly,
    the IRF

  12. Victoria Schanen
    October 15, 2009 | 3:01 pm

    Insightful tips – thanks for sharing!

  13. Deborah A. Leon
    November 2, 2009 | 2:05 pm

    After reading this pointed perspective in writing blogs, it has given me clarity and vision on how to revamp my writing. I haven’t got the readership or response I would of hoped by staying on point writing about my business which is making wearable art from collected sea glass. I have touched on certain clients a bit, mostly in the form of thanking them but never really addressed how I solved their problem, took away the fear and fulfilled their fantasy. As soon as I read that a flood of thoughts came streaming into focus. I’m going to try it out ASAP and I’ll get back to let you know the results. I’m getting a little more unstuck. Thank you!

    Deborah Leon designer/collector

    • Michael Martine
      November 2, 2009 | 2:09 pm

      That’s great to hear, Deborah! Don’t forget that every piece of art has a story behind it, and blogs are perfect for that. People buy the story. The piece is a physical touchstone to that story.

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